Refund & Cancellation Policy
Effective Date: See top of page. Version: 1.0
This policy summarizes cancellation and refund terms across RenterMagnet plans. It is separate from, and works alongside, the Subscription Agreement and Rental Expert Membership Agreement.
Subscription Cancellations (Essential)
Essential subscriptions include a 12-month minimum term. To cancel, submit a request through your account or email hello@rentermagnet.com at least 30 days before your desired end date. Cancellations during the minimum term remain subject to the balance of the term unless we agree otherwise in writing.
Occupancy Boost™ Cancellation
Occupancy Boost™ add-ons may be reduced or paused month-to-month with 30 days' notice, provided your Essential subscription remains active. Removing all boosts does not cancel your Essential subscription.
Rental Expert Membership Cancellation
You may cancel your Rental Expert Membership at any time from your account. Cancellations take effect at the end of the current monthly billing period.
Weekly Private Rental Listings
Private Rental listings are billed weekly and non-refundable once the listing goes live. You may choose not to renew at the end of the week.
Vacation Rental Listings
Vacation Rental subscriptions are billed monthly and follow the same minimum-term rules as Essential unless a promotional period specifies otherwise at checkout.
Refund Eligibility
Fees are generally non-refundable. We may issue refunds or credits, at our discretion, where:
- Duplicate charges occur.
- A billing error is confirmed on our side.
- Applicable law requires a refund.
Refund requests must be submitted within 30 days of the charge. Approved refunds are returned to the original payment method through Stripe.
Contact
Email hello@rentermagnet.com with the subject line "Cancellation" or "Refund Request."